Report Vehicle Problem to the salesman you contact or sales manager.
After-service Respond, We will check vehicle information (sequence number, model), record problem, instruct client to inspect the problem by video. Confirm the necessary info if repairing or replacing is needed.
Follow up, We will follow up clients whether the problem is solved or whether any further service need.
In order to regulate our company to monitor products after-sales service, establish a well-known brand in the industry, make the responsibility clear for product providers and related users, we formulates this rule.Detailed Rules of Maintain
EcoRider products warranty is valid under the following table "Warranty Conditions".
Within warranty period, all clients have the right to repair or get replacement based on the invoice and the warranty card for processing.
Within 7 days since the date of selling, when users request a no reason return, after confirmed by salesman from Shenzhen EcoRider Robotic LTD., which the products we received are good for re-selling, will be returned to 70% of total paid for goods value and the rest as compensation for loss of our company in the process.
For goods already send out or deliveried,if customer want to return goods,customers need to bear shipping cost and custom clearance to deliver goods to our factory in China.
If there is any damage after returning the goods,we will check the loss to repair those parts needed and reduce part cost.
Note for the warranty
The Damage description for after-sales costs and accessories
One of the following cases shall not be warranty of products, but there will be a reasonable repairing fee.